Delivery and refunds
shipping policy
We offer Standard Delivery with the maximum price of:
£3.45 to UK
£6.99 for European countries from
£12.95 for Rest of the World
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All orders will be processed within 1 business day
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Notice: During holidays or festive seasons there may be some delays in processing and delivery.
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cost and time of Standard DELIVERY:
UK £2.60 (3 - 5 business days)
Europe £7.45 (3 - 5 working days)
International £10.95 (6 - 7 working days)
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We exceptionally ship to the following countries / continents:
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Africa, Argentina, Armenia, Azerbaijan Republic, Colombia, Greece, Hong Kong, India, Kazakhstan, Kuwait, Kyrgyzstan, Maldives, Netherlands Antilles, Pakistan, Philippines, Russian Federation, Saudi Arabia, Ukraine, United Arab Emirates.
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* Please allow the estimated delivery time before contacting us. Please note that international delivery times vary due to customs inspections. we are not responsible​​ for any import fees or customs duties charged on international orders. The recipient may be subject to these fees.
Returns
What is the return period and what are the refund methods?
Upon receipt of your products, the refund will be made within 10 working days, using the initial payment method.
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Refund of an order paid with PayPal.
The amount of an order paid through a PayPal account will be credited back to your PayPal account (see refund terms above).
After the refund, the note that legally proves the return of the products will be sent by email.
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Did you receive an order with damaged products or order with missing products?
If you find that your order is incomplete or with damaged products, we suggest that you contact the Nanura Customer Support line by email nanura.ltd@gmail.com so that we can help you.
We are a family-owned and operated business.